Used for refund requests for eMarket sites to return payment to customer
Department approval must be completed first before processing of refund
Any credit card payment made prior to 4/20/2020, requesting to be refunded, the department must complete the request prior to a 185 days from the original payment date in CASHNet.
Due to COVID any credit card payment made on or after 4/20/2020 will be extended to 9 months for the departments to request a refund back to the original credit card until further notice.
For any other payments: ACH/eCheck, or any credit card payments past the time frame, a Direct Pay Request will be needed to be submitted to Accounts Payable directly.