Bursar COVID19 FAQ

 

San Francisco State and the Bursar's Office recognizes this unprecedented time within our community, our state and our nation.  To help navigate this, below are our responses to some of most frequently asked questions related to Student Finances.  For the most recent university updates regarding the COVID-19 pandemic please click the following link: https://news.sfsu.edu/covid-19

For information regrading Campus-Base Fees: https://fiscaff.sfsu.edu/campus-mandatory-fees

 

Since there will be no graduation ceremony, will the graduation fee be refunded? When will I receive the refund?

Please see the Department of Student Life’s Refunds page.  https://dos.sfsu.edu/covid-19/refunds

 

Will there be a refund of tuition or state and local fees?

Please see the Department of Student Life’s Refunds page.  https://dos.sfsu.edu/covid-19/refunds

 

I paid a class materials fee that I am no longer able to use, will there be a refund?

These fees are under review by the applicable academic departments.  Students will be updated as information becomes available.

 

Student housing parking permits will soon be partially refunded, what about student non-housing semester parking permits?

Students with lot 20 and 25 permits can receive a refund of 50% by applying at the following link:  https://parking.sfsu.edu/content/parking-permit-online-request-form#overlay-context=home

 

 I am expecting a refund.  How do I enroll in Direct Deposit?

Signing up for Direct Deposit, is quick and easy!  You simply need to enter your account number and routing number for the designated bank account.  You can enroll into direct deposit from your Student Center.  Please view this How To Video for directions on enrolling in direct deposit: How to Enroll in Direct Deposit

 

I have been charged the $20 refund fee in the past, will this fee be suspended?

The $20 refund fee only applies to non-financial aid tuition refunds and will continue to be applied.  Housing and financial aid refunds are not subject to the fee.  Please reach out to the Bursar's Office via service ticket for more information: https://bursar.sfsu.edu/inquiry

 

I have been charged the $20 Electronic Funds Transfer (Direct Deposit) reject fee in the past, will this fee continue to be charged?

The $20 EFT reject fee applies to any direct deposit that is returned from the bank.  This fee will continue to be assessed. Please reach out to the Bursar's Office via service ticket for more information: https://bursar.sfsu.edu/inquiry

 

I have been charged the $20 dishonored check fee in the past, will this fee continue to be charged?

 

The $20 dishonored check fee applies to any returned check, credit card or debit card payment.  This fee will continue to be assessed.  Please reach out to the Bursar's Office via service ticket for more information: https://bursar.sfsu.edu/inquiry

 

I have been encouraged to stay home, will the university suspend the 2.75% service charge assessed to credit/debit payments?

 

The 2.75% service charge is assessed and retained by the university’s payment processor for credit and debit card payments only.  You can make a payment at no charge by utilizing the e-check (electronic check) payment option.  Please reach out to the Bursar's Office via service ticket for more information: https://bursar.sfsu.edu/inquiry

 

Will I get a refund if I withdraw to part-time status?

At this point in the semester, no refunds will be issued when withdrawing from classes. If you have further questions or need additional academic advising please reach out to: https://bursar.sfsu.edu/inquiry

https://advising.sfsu.edu/ (undergraduate advising)

https://grad.sfsu.edu/content/advising (graduate advising)